run your business professionally
Wesal One brings customer conversations together, handles replies, and moves sales and support along from one place. Connect a channel and be running in minutes, then let the agents take the repetitive work off your team.
Connected and running in minutes • Free trial 14 days
Run conversations and operations from the channel you already use
A look at the Wesal One platform
Inbox, team, reports and automation — all in one experience.
“Your order is out for delivery and arrives today before sunset. Tracking code: WSL-2841”
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Four capabilities working together in one platform
From the first message to the final report — every step in its place, with no jumping between apps.
One inbox for every channel
Bring WhatsApp, Instagram, Messenger and Telegram into one interface, sorted by channel, status and priority.
- Every channel in one place
- Sorted by priority
- Nothing slips between conversations
When will the order arrive?
Shipping status updated
Is this product in stock?
I need to change the address
Share conversations and tasks across your team
Turn every conversation into a clear task, assign it to the right person, and follow replies and progress from a single operations board.
- Routed automatically by channel or priority
- Track every conversation's status
- Alerts for overdue tasks
WhatsApp conversation — needs a fast reply
Instagram — availability question
Order #1842 — delivery enquiry
Gulf Store — shipping follow-up
Change the order address
Wholesale price enquiry
See how your team performs, in plain reports
Track response time, customer satisfaction, conversation volume and channel performance from one analytics view, so decisions come faster.
- Measure average response time
- See which channels are busiest
- Track satisfaction and completion
Turn conversations into automatic action
Build flows that start at the customer's message and end in a definite action: a ready reply, a tag, a handover to the team, or a follow-up task.
- Triggered by what the customer says
- Handed to the right team
- Tasks and smart replies without manual work
I need to change the delivery address
Customer intent: change an order
Delivery · active order
Hand over to shipping
Create a task, due in 15m
I need to change the delivery address
Customer intent: change an order
Delivery · active order
Hand over to shipping
Create a task, due in 15m
Teams using Wesal One to organise their conversations
From small stores to support teams, Wesal One cuts the noise, speeds up replies, and turns conversations into actions you can follow.
The team now sees every WhatsApp and Instagram conversation in one place, and it is obvious who is handling each order.
Before Wesal One our conversations overlapped across the team. Now every conversation has a status, a priority and one person answering for it.
We can see which channels are busiest and what our average response time is, without adding the numbers up by hand.
Tasks and alerts keep shipping and amendment requests from slipping through.
Choose the right plan for your team
These plans mirror how the subscription is divided inside the platform. Start on the one that fits and upgrade later.
Free
To try it out and learn how it works before paying for a plan.
- Unified inbox
- AI agent
- Product catalogue
- One channel, one agent
- Start fast, no card
Starter
For small businesses putting one real channel to work, with a clear starting point.
- Unified inbox
- AI agent
- Product catalogue
- 1 channel, 1 agent
- Core automation
Growth
For teams handling conversations daily who need more channels and more room to operate.
- Unified inbox
- AI agent
- Product catalogue
- 3 channels, 3 agents
- Advanced automation
Professional
For larger teams that need higher operating limits and broader oversight.
- Unified inbox
- AI agent
- Product catalogue
- 10 channels, 10 agents
- Advanced automation
Business
For organisations that need their own limits, support, channels and agents.
- Every platform feature
- Channels and agents to suit
- Custom operating limits
- Priority support
- Set up around your team
Prices may be updated later inside Billing, but the split shown here matches the subscription as it stands today.
Common questions Before you start
Quick answers to the main questions about using Wesal One to organise customer conversations and run a team.
Yes. Start on the trial, then pick the plan that fits from the Billing tab inside your workspace.
Yes. That is the point of the product: every channel's conversations in one inbox, ordered by status and priority.
Yes. Conversations can be assigned to team members, tracked by status, and linked to tasks.
Yes. The platform suggests replies from the conversation's own context, and you can edit any reply before it is sent.
Yes. The analytics view shows average response time, conversation volume, which channels are busiest, and completion rate.
Yes. On the Business plan the channels, seats, AI point limits and integrations are all set to what the team actually needs.
Start organising your customer conversations Today
Bring your channels together, share conversations across your team, and follow performance from one platform built Arabic-first.